Shipping & Returns Policy

Welcome to Vitagnus. Our goal is to get your training gear and accessories to you safely and at a fair cost. Please read our shipping and returns terms carefully.

1. Processing and Dispatch

We currently ship to Portugal only (mainland, the Azores and Madeira).

All orders are processed and dispatched from our premises within 1 to 2 business days of payment confirmation.

Orders are shipped through trusted carrier networks via our partner platform Shiptimize, with end-to-end digital tracking.

2. Estimated Delivery Times

The transit times below are estimates provided by the carriers:

  • Mainland Portugal: 24 to 48 hours (GLS 24H or CTT 2 Dias services).
  • Azores and Madeira · Economy: 1 to 2 weeks (CTT, by sea).
  • Azores and Madeira · Air: 3 to 5 business days (CTT, by air).

Note: Delivery times are estimates only and are counted from when the parcel leaves our premises.

3. Shipping Costs

Free shipping on orders of €75 or more to mainland Portugal (pickup point or home) and on Economy shipping to the Azores and Madeira.

Below that amount, shipping is calculated automatically at checkout based on the actual total weight of your cart, using the cheapest option available (no hidden packaging fees).

Mainland Portugal

  • Pickup point delivery (CTT point):
    • Up to 2 kg: €4.75
    • 2.01 kg to 5 kg: €5.00
    • 5.01 kg to 10 kg: €6.20
    • *Higher bands up to 30 kg available at checkout.
  • Home delivery (door to door):
    • Up to 2 kg: €5.20
    • 2.01 kg to 5 kg: €5.50
    • 5.01 kg to 10 kg: €6.20
    • *Higher bands up to 30 kg available at checkout.

Azores and Madeira

  • Economy (by sea):
    • Up to 2 kg: €10.95
    • 2.01 kg to 5 kg: €13.60
    • 5.01 kg to 10 kg: €18.05
    • *Higher bands up to 30 kg available at checkout.
  • Air (available up to 5 kg):
    • Up to 2 kg: €16.10
    • 2.01 kg to 5 kg: €26.80

4. Incorrect Addresses and Failed Deliveries

The customer is responsible for entering correct shipping details and a valid phone number.

If an order is returned to sender for reasons attributable to the customer (e.g. incorrect address, repeated absence or failure to collect from the pickup point), the logistics costs of reshipping or any return fees charged by the carriers will be charged to the customer.

5. Returns Policy and Right of Withdrawal

You have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without giving any reason.

  • Returned items must be in perfect condition, with no signs of misuse, forced assembly or wear, and in their original, intact packaging.
  • The cost of shipping the items back is entirely the customer's responsibility.
  • The refund, including the original shipping cost for the cheapest delivery option, is made to the original payment method within 14 days of your withdrawal notice. We may wait until we receive the items, or proof that you have sent them, before refunding.
  • Items in a custom colour are made to the customer's specifications and are not covered by the right of withdrawal. They keep the 3-year legal guarantee.

6. Customer Support

For any further questions about shipping, order tracking or exchanges, please contact us at our support email (geral@vitagnusgear.com).