Shipping & Returns Policy

Welcome to Vitagnus. Our goal is to get your training gear and accessories to you safely and at a fair cost. Please read our shipping and returns terms carefully.

1. Processing and Dispatch

We currently ship to Portugal only.

All orders are processed and dispatched from our premises within 1 to 2 business days of payment confirmation.

Orders are shipped through trusted carrier networks via our partner platform Shiptimize, with end-to-end digital tracking.

2. Estimated Delivery Times

The transit times below are estimates provided by the carriers:

  • Mainland Portugal: 24 to 48 hours (GLS 24H or CTT 2 Dias services).

Note: Delivery times are estimates only and are counted from when the parcel leaves our premises.

3. Shipping Costs and Weight Bands

To keep things transparent and fair, shipping costs at Vitagnus are calculated automatically at checkout based on the actual total weight of your cart, using the cheapest option available (no hidden packaging fees).

Mainland Portugal

  • Pickup point delivery (CTT point):
    • Up to 2 kg: €4.75
    • 2.01 kg to 5 kg: €5.02
    • 5.01 kg to 10 kg: €6.22
    • *Higher bands up to 30 kg available at checkout.
  • Home delivery (door to door):
    • Up to 2 kg: €5.21
    • 2.01 kg to 5 kg: €5.49
    • 5.01 kg to 10 kg: €6.13
    • *Higher bands up to 30 kg available at checkout.

4. Incorrect Addresses and Failed Deliveries

The customer is responsible for entering correct shipping details and a valid phone number.

If an order is returned to sender for reasons attributable to the customer (e.g. incorrect address, repeated absence or failure to collect from the pickup point), the logistics costs of reshipping or any return fees charged by the carriers will be charged to the customer.

5. Returns Policy and Right of Withdrawal

You have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without giving any reason.

  • Returned items must be in perfect condition, with no signs of misuse, forced assembly or wear, and in their original, intact packaging.
  • The cost of shipping the items back is entirely the customer's responsibility.
  • Once the item has been received and inspected at our premises, the refund for the product will be issued to the original payment method within a maximum of 10 business days (the original shipping cost is non-refundable).

6. Customer Support

For any further questions about shipping, order tracking or exchanges, please contact us at our support email (geral@vitagnusgear.com).